Billing policy
Refund Policy
This policy explains how to cancel a BrandPresence subscription, request a refund, and exercise mandatory consumer rights that apply to a Paddle purchase.
Last updated:
1. Scope and seller
BrandPresence is operated by BalkuSoft Kft. (tax number: 27962239-2-09; company registration number: 09-09-034448). This policy applies to self-service BrandPresence SaaS subscriptions purchased through Paddle.
2. Subscription cancellation
Organization owners and admins may cancel through the Paddle customer portal available from Account → Billing & plan, or request help by email. Cancellation stops future renewals. Unless checkout terms or mandatory law require otherwise, access continues until the end of the paid billing period and unused time is not automatically refunded.
3. Refund requests
Submit a refund request within 14 days of the relevant charge through the contact page, by emailing brandpresence@blksft.com, or through the support link in the Paddle receipt. Include the account email, transaction reference, and reason. Never send full payment-card details.
Requests are reviewed using the checkout terms, subscription access and usage, duplicate or incorrect charges, material service failure, and mandatory law. Use of the service may affect refund eligibility where the law permits.
4. Consumer rights
Where you purchase as a consumer and a mandatory withdrawal or refund right applies, this policy does not limit it. Where you request immediate digital-service performance, applicable law may allow a proportionate charge or may end the withdrawal right after full performance when the required consent and acknowledgement have been provided.
5. Paddle as merchant of record
Paddle acts as merchant of record for subscriptions purchased through Paddle checkout. Paddle handles payment collection, applicable taxes, invoices, and approved refunds. Approved funds normally return to the original payment method; bank and payment-network processing times vary.
6. Approved refund timing
After a refund is approved and submitted through Paddle, the receiving bank or payment network controls when the funds become visible. Processing time varies by payment method and financial institution.
7. Questions and payment disputes
Contact us at brandpresence@blksft.com first if a charge looks incorrect so we can investigate promptly. Nothing in this policy removes a dispute or chargeback right provided by your payment provider or applicable law.