Terms of Service

BrandPresence is operated by BalkuSoft Kft. (tax number: 27962239-2-09; company registration number: 09-09-034448). By registering, joining a workspace, starting a subscription, or using the service, you agree to these terms for yourself or the organization you are authorized to represent.

BrandPresence is designed primarily for business and professional use. Mandatory consumer rights remain unaffected where they apply.

BrandPresence provides self-service AI visibility monitoring, technical website monitoring, retained evidence, connected search-performance context, and evidence-linked recommendations. Plans, current prices, usage limits, billing periods, and checkout terms are shown in the product and Paddle checkout surfaces.

AI answers and search results are probabilistic and change over time. API measurements may differ from consumer interfaces, models, locations, and repeated samples. Findings and recommendations are decision support and do not guarantee rankings, mentions, citations, traffic, revenue, or another business outcome.

You must provide accurate information, maintain control of your email and devices, and promptly report suspected misuse. Organization owners and administrators control membership and billing permissions. You must not access another tenant or bypass role, rate, usage, or security boundaries.

You confirm that you have the rights and authority needed to submit websites, prompts, brands, competitor names, connected properties, and other material for processing. You remain responsible for your websites, published content, accounts, and business decisions.

When you connect a supported service, you authorize BrandPresence to access the selected data for the visible workspace functions you request. Search Console access is read-only. You can disconnect supported services and may also revoke access with the provider.

Third-party services have their own terms, availability, quotas, and privacy practices. BrandPresence remains responsible for its own handling of data as described in the Privacy Policy.

BrandPresence preserves evidence and generates recommendations for review. The current SaaS product does not automatically publish changes to customer websites. You control final approval, deployment, backups, credentials, and rollback for your systems.

You retain rights in material you submit and grant BrandPresence a limited right to host, copy, analyze, and process it as needed to provide, secure, and improve the service for your organization. You authorize the service to fetch publicly delivered pages for sites you place under monitoring.

BalkuSoft Kft. and its licensors retain rights in BrandPresence software, methods, design, documentation, trademarks, and reusable platform components. Subject to payment, you may use customer-specific reports and recommendations for your organization’s business purposes.

The selected plan, live price, currency, billing interval, taxes, renewal date, and payment terms are shown before purchase in Paddle checkout. Paddle acts as merchant of record and handles payment collection, applicable taxes, invoices, and approved refunds.

Subscriptions renew automatically for the selected monthly or annual interval until canceled. Organization owners and admins can manage payment methods, invoices, plan changes, and cancellation through the Paddle customer portal available from Account → Billing & plan. Cancellation stops future renewal; access normally continues until the end of the paid period.

Each party must use reasonable care to protect non-public information received from the other and use it only for the service or another lawful purpose. This does not cover information that becomes public without breach, is independently developed, is rightfully received from another source, or must be disclosed by law.

Personal data is handled as described in the Privacy Policy.

We aim to operate BrandPresence reliably but do not promise uninterrupted or error-free availability. Crawls, queues, AI providers, search APIs, Paddle, and third-party websites may fail, rate-limit, change, or return incomplete results.

The service is provided on an as-available basis except for rights that cannot lawfully be excluded. You are responsible for reviewing evidence and obtaining appropriate professional advice where a decision has legal, financial, security, or material business consequences. Neither party excludes liability that cannot lawfully be excluded. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profits, or loss caused by an independent third-party platform change.

You may stop using the service and cancel an active subscription through the billing portal. We may suspend or terminate access for material breach, security risk, unlawful use, non-payment, or discontinuation of the service. Where practical, we will provide notice and an opportunity to remedy the issue.

On termination, access may end. Data is retained or deleted according to the Privacy Policy and legal duties. Disconnecting an integration is separate from deleting historical workspace evidence.

These terms are governed by Hungarian law. Courts with jurisdiction under Hungarian procedural law will resolve disputes, without removing mandatory consumer protections. Questions may be sent to brandpresence@blksft.com.

We may update these terms to reflect service or legal changes. The date above identifies the current version. Material changes affecting an active subscription will be communicated where required.